SHIPPING, RETURNS & REFUNDS POLICY 

Last Updated: November 10th 2025


Shipping Policy 

Phoenix Research Peptides LLC currently ships within the United States. 

Orders are generally processed within one to three business days. 

Processing times may vary due to: 

  • Inventory verification 
  • Quality control procedures
  • Holidays  
  • Carrier delays 

Shipping confirmations and tracking information will be provided once orders are fulfilled. 

Shipping Restrictions 

Phoenix Research Peptides LLC reserves the right to refuse shipment to any jurisdiction where products may be prohibited by law. 

Customers are responsible for determining the legality of products in their location prior to placing an order. 

Risk of Loss 

Ownership and risk of loss transfer to the customer once the package has been transferred to the shipping carrier. 

Phoenix Research Peptides LLC is not responsible for: 

  • Carrier delays 
  • Incorrect addresses provided by customers 
  • Customs actions 
  • Government seizures 
  • Weather-related disruptions 

Returns Policy 

Due to the nature of research materials, Phoenix Research Peptides LLC does not accept returns. 

This policy helps preserve product integrity and quality-control standards. 

Refund Policy 

Refunds or replacements may be considered for: 

  • Incorrect items shipped 
  • Verified manufacturing defects 
  • Shipping damage 

Claims must be submitted within 24 hours of delivery. 

Customers should provide: 

  • Order number 
  • Photographs of damage 
  • Description of the issue 

Phoenix Research Peptides reserves sole discretion regarding replacement, store credit, or refund decisions. 

Lost Packages 

If tracking indicates delivery was completed, customers should first contact the carrier. 

Phoenix Research Peptides LLC may assist in initiating carrier investigations but cannot guarantee reimbursement for carrier-confirmed deliveries.